Refund policy

Returns and Refunds Policy

Duverge Jewelry accepts return or exchange requests for eligible items within 7 calendar days after you receive your order.

Conditions and requests

Your item must be unworn or unused, in the same condition you received it, with its tags and original packaging. Proof of purchase is required. To request a return or exchange, email duvergejewelry@hotmail.com with your order number and the reason for your request. We will provide instructions and the return address. Contact us before sending the item back.

Exceptions

For hygiene reasons, we do not accept returns or exchanges of earrings or body-piercing jewelry that have been worn or whose hygiene seal, if provided, has been opened. Items personalized, engraved, resized or altered at the customer's request are not eligible for returns or exchanges due to a change of mind. These exceptions do not apply to damaged, defective or incorrect items, or to personalization errors made by Duverge Jewelry.

Damage or errors

Please inspect your order upon delivery and contact us as soon as possible if it arrives damaged, defective or incorrect. Include your order number and, when possible, photos of the item and packaging. Keep the packaging while we review the case. We will explain the resolution and coordinate a return when applicable. The unused-item condition does not prevent us from reviewing a defect found during inspection.

Exchanges

Request an exchange within 7 calendar days of receiving your order. Items must meet the conditions above. Exchanges are subject to availability; we will confirm the options and any price difference before proceeding.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund. If more than 15 business days have passed since approval and you have not received it, please contact us.

Before you ship a return, we will confirm any applicable shipping costs. If the item arrived damaged, defective or incorrect due to our error, Duverge Jewelry will cover the return shipping we arrange with you. This policy does not limit your statutory rights.