Shipping policy

Shipping Policy

At Duverge Jewelry, we work to prepare and ship every order safely and promptly. We ship within the United States to addresses supported at checkout. Available shipping options and costs are shown before you confirm your order.

Processing

Orders are normally processed within 1–3 business days after payment is confirmed. Weekends and holidays are not business days. If a personalized item requires a different preparation time, this will be stated before purchase.

Estimated delivery

After your order ships, delivery generally takes 2–7 business days, depending on the destination and carrier. This is in addition to processing time. Delivery times are estimates, and delays may occur due to the carrier, weather or other circumstances beyond our control. If a delay occurs, we will help you check the shipment status.

Tracking

When your order ships, we will send the available tracking information using the contact details you provided at checkout. The carrier may need time to update tracking.

Shipping address

Customers must provide a complete and correct address. If you notice an error, email duvergejewelry@hotmail.com as soon as possible with your order number. We will try to correct it before shipment; address changes cannot be guaranteed once the order has shipped. If a package needs to be reshipped because of an incorrect address provided by the customer, we will confirm any additional cost before doing so.

Damaged, lost or undelivered packages

If your order arrives damaged or you do not receive it within the estimated delivery period, contact duvergejewelry@hotmail.com with your order number and a description of the issue. For damage, keep the item and packaging and take photos when possible. If tracking shows delivered but you cannot find the package, check the delivery location and with anyone who may have received it, and notify us as soon as possible.

We will review the case, help investigate with the carrier and handle a claim when applicable. We will explain the next steps and the appropriate resolution based on the findings, which may include a replacement or refund when applicable. Do not send back a damaged item before receiving our instructions.

Insurance and signature

Because of the value of our products, we may use insured shipping and require a signature upon delivery for certain orders. If a signature is required, someone must be available to receive the package in accordance with the carrier's requirements.

For shipping questions, email duvergejewelry@hotmail.com.